Bijliapp Privacy Policy – Your
Our Commitment to Data Protection

1. Introduction

Welcome to the bijliapp platform. We believe your privacy is a fundamental right. This Privacy Policy explains in detail how bijliapp handles your personal information.

By creating an account or using the bijliapp platform, you agree to this Privacy Policy. We recommend reading it in full before you get started. If anything is unclear, the bijliapp support team is always ready to help.

Bijliapp operates in accordance with international data protection standards. We store user information with the utmost confidentiality and never share it unnecessarily with any third party.

2. What Information We Collect

Bijliapp collects different types of information in different situations. Full details are provided below:

Information provided directly by you:

• Name, date of birth, gender
• Email address & phone number
• Residential Address
• National ID or passport number (for KYC)
• Payment information (mobile banking number, bank account details, etc.)

Automatically Collected Information:

• IP address & device type
• Browser type and language settings
• Platform activity logs (game history, login times, transactions, etc.)
• Data collected via cookies and tracking technologies
• Approximate location data

3. Why We Collect Your Information

Bijliapp does not collect unnecessary data. Every piece of information is collected for a specific reason:

• Service Delivery: For account creation, payment processing, game management, and reward distribution.
• Identity Verification (KYC): To verify age and identity and to prevent money laundering.
• Security & Fraud Prevention: To detect suspicious transactions and keep the platform secure.
• Customer Support: To resolve your issues and provide customer support.
• Responsible Gaming: To identify problematic gaming patterns and provide support in a timely manner.
• Legal Obligations: To provide required reports to the relevant regulatory authorities.
• Service Improvement: To analyze user experience and help make bijliapp better.

Bijliapp never shares your information with third parties for marketing or advertising purposes.

4. Data Storage & Security Measures

Bijliapp follows the highest industry standards to protect your data. Our security measures are outlined below:

• 256-bit SSL Encryption: All data transmissions are encrypted. No outside party can read your information.
• Secure Servers: bijliapp servers are hosted in internationally certified data centers.
• Regular Security Audits: Regular cybersecurity audits are conducted by independent third-party experts.
• Access Controls: Only authorized bijliapp staff can access data on a need-to-know basis.
• Two-Factor Authentication (2FA): An additional layer of security for your account.

That said, some risk is inherent in using the internet. bijliapp strongly recommends keeping your password strong and never sharing it with anyone.

5. Sharing Information with Third Parties

Bijliapp does not sell your data. However, in certain limited circumstances necessary to provide our services, information may be shared:

• Payment Processors: To process transactions with mobile banking, bank transfer, or other payment providers.
• KYC Verification Service: With approved third parties for identity verification purposes.
• Game Providers: Game providers (software providers) may receive limited information necessary for game operation.
• Legal Authorities: In response to a court order or a valid request from a regulatory authority.
• Business Changes: In the event of a bijliapp merger or acquisition, this policy will remain in effect.

Outside of the reasons listed above, bijliapp will not share your data without your prior consent.

6. Cookies & Tracking Technologies

Bijliapp uses cookies on its website and app. Cookies are small data files stored on your device that help the site remember your preferences.

Types of cookies bijliapp uses:

• Essential Cookies: For staying logged in, maintaining your session, and keeping the platform secure. The site cannot function properly without these.
• Performance Cookies: Monitors how quickly different parts of bijliapp load.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze site usage and improve your experience.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some bijliapp features.

7. Your Rights Over Your Data

Bijliapp believes you should have full control over your own data. We therefore provide the following rights:

To exercise any of these rights, contact bijliapp support. Requests are typically handled within 30 days.

8. Protection of Minors' Data

Bijliapp strictly prohibits anyone under 18 from using the platform. bijliapp does not knowingly collect personal information from minors.

If bijliapp becomes aware that data has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using bijliapp, please notify us immediately.

9. Data Retention Period

Bijliapp does not retain data longer than necessary. Retention periods by data type:

• Account Information: For the full duration your account is active, and 5 years after closure (for legal compliance).
• Transaction Information: 7 years (as required by financial regulatory authorities).
• Communication Logs: Support conversations are stored for up to 2 years.
• Gaming History: Up to 3 years after account closure.
• Cookie Data: Varies by cookie type (typically 30 days to 1 year).

Once data is no longer needed or its retention period has expired, bijliapp securely deletes or anonymizes it.

10. Changes to the Privacy Policy

Bijliapp may update this Privacy Policy at any time. For significant changes, bijliapp will notify you by email or via an in-platform announcement.

Continued use of bijliapp after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page from time to time.

11. Contact & Complaints

For any questions or concerns about our Privacy Policy, contact bijliapp:

• Live Chat: Available directly on the bijliapp platform, 24/7.
• Email: [email protected] – for all privacy-related requests.
• Bijliapp support is available in Bengali.

Requests are generally responded to within 7 business days. For urgent security issues, please contact us via live chat.